Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found in this document:
“Customer” refers to those persons or entities that have contracted with Printavo to use the Services with Customer End Users.
“Customer End Users” refers to those clients and/or end users of the applicable Customer.
"Printavo" refers to our company, known as "Printavo, Inc"; our Site; our Service; or a combination of all or some of the preceding definitions, depending on the context in which the word is used;
"Service" refers to the services that we provide through our Site, including our customer insight services and our Site itself;
"Site" refers to our website, www.Printavo.com;
"User" refers to anyone who uses our Service, including Customers, Customer End Users, and general visitors to our Site;
3. Information Collected
As you navigate the Service, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Service (such as the web pages viewed and the links clicked).
Through our import process, we may also collect information provided by Customers, such as the name, company name, address, phone number, email address, revenue, account data, etc of Customer End Users that you choose to share with us. When you provide us with personal information about your Customer End Users, we will only use this information for the specific reason for which it is provided, such as to add new records to your account, or as agreed in the applicable agreement with Customer.
Whenever you visit our Site, we may collect non-identifying information from you, such as your referring URL, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.
4. Use of Your Information
We may use your information to:
Enhance or improve User experience, our Site, or our Service.
Send e-mails about our Site or respond to inquiries.
Send e-mails and updates about Printavo, including our e-mail newsletters.
Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Site or Service.
5. Customer End Users
6. Customer End User Data
Printavo’s Customers may electronically submit Customer End User Data. Printavo will not review, share, distribute, or reference any such Customer End User Data except as provided in Printavo’s applicable agreement with Customer, or as may be required by law. Printavo acknowledges that Customer End Users have the right to access their personal information. If personal information pertaining to a Customer End User has been submitted to us by a Customer and a Customer End User wishes to exercise any rights it may have to access, correct, amend, or delete such data, Customer End User should inquire with the Customer directly. Because Printavo personnel have limited ability to access data our Customers submit to the Service, if a Customer End User wishes to make a request directly to Printavo, please provide the name of the Customer who submitted your data to the Service. We will refer your request to such Customer and will support them as needed in responding to your request.
7. Data Controller and Data Processor; Data Protection Officer
We process personal data both as a Processor and as a Controller, each as defined in the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the “Directive”) and the General Data Protection Regulation (“GDPR”). The Customer which Customer End Users provided personal data to, with the assistance of the Service, will be the Controller for Customer End User Data. We will be the Processor of Customer End User Data. For Customer personal data, we will be the Controller.
Printavo has a Data Protection Officer (as defined in the Directive and GDPR) who is responsible for matters relating to privacy and data protection. Our Data Protection Officer can be reached as follows:
Attn: Data Protection Officer
321 N Clark St., #2550
Chicago, IL 60654
8. Accessing, Editing, and Removing Your Information
Customers may in some cases be able to review and edit the personal information they have provided to us by logging into your account on the Site and editing their account. Although most changes may occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such. In addition, we may, from time to time, retain residual information about you in our backup and/or database.
10. Third Party Websites
Printavo may post links to third party websites on its Site. These third party websites are not screened for privacy or security issues by Printavo, and you release us from any liability for the conduct of these third party websites.
11. Third Party Access to Your Information
Although you are entering into an Agreement with Printavo to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others.
Throughout the course of our provision of our Service to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, our web host stores the information that you provide us, and we may hire outside contractors to perform maintenance or assist us in securing our website.
Without limiting the generality of the foregoing, you authorize us to collect, store, share, and otherwise use your information in conjunction with:
Amazon Web Services
12. Release of Your Information for Legal Purposes
At times it may become necessary or desirable, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
13. Commercial and Non-Commercial Communications
14. Security Measures
We take certain measures to enhance the security of our Site and Service, including using SSL certificates and vulnerability scanning. However, we make no representations as to the security or privacy of your information. It is in our interest to keep our Site secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats.
15. Your California Privacy Rights
16. International Transfer
18. EU-U.S. Privacy
In compliance with the Privacy Shield Principles, Printavo, Inc. commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact Printavo, Inc. at: firstname.lastname@example.org
Printavo Inc. has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.
Printavo is responsible for the processing of Personal Information it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In the event that personal information is (i) to be disclosed to a third party that is not acting as an agent to perform task(s) on behalf of and under the instructions of Printavo or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized, you may opt out by contacting us at email@example.com.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider TRUSTe (free of charge to you) at https://feedback-form.truste.com/watchdog/request .
Under certain conditions, more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Last Modified: May 21, 2018